Contact Us

When will I receive my order?

You can directly check the shipping time of your order by clicking on "My Account" then on "My Orders" the delivery time of your orders is indicated.

If you would like more details, you can send us an email.

What are your shipping times?

One of our priorities is to inform you of the shipping times for your order, you will find them:

On each product sheet in the list.
In the product details, above the "ADD TO CART" button
In your basket, on the line of the product ordered.
At the bottom of your shopping cart, you'll see the overall shipping time. This takes into account the shipping time for each product in your order.
By clicking on "My Account" puis dans "My Orders" the shipping time for each order is indicated.

How to return a product?

You have 30 working days from the date of delivery of your order to return any item that does not suit you, in its original packaging and in a condition suitable for resale.

To make your return request: Log in to the site and click on "My Returns" at the bottom of the site in the section "My Account"

After selecting the order concerned and then the product(s) to return to us, click on "Create a return", you will receive our acceptance and confirmation of receipt of your return by email.

If your request meets these conditions, you can then request a credit or refund, excluding return shipping costs.

I forgot my password?

To change your password, you must click on "Forgot Password" in the CONNECTION space. You will receive a PASSWORD REQUEST CONFIRMATION email with a login link.

If you don't receive this email, it's probably in your spam or junk mail. We don't directly manage our customers' passwords; this is secure, personal data..

I forgot to use my discount code.

TONNYCAT offers you promotional offers throughout the year in the form of discount codes.

To benefit from this type of code, it is imperative to indicate it when placing your order in the DISCOUNT VOUCHER box of your BASKET.

For logistical reasons, if you have placed an order without using the current discount code, we will unfortunately not be able to offer you the benefit of the current offer.

I would like to receive the available products from my order immediately.

Did you know that you can track the progress of your order in real time by logging into your customer area section? "My Orders". At this level, on simple request by email, we can send you the products that are already ready to ship.

We will send you a secure payment link by email to pay for the shipping costs of these products. The rest of your order will be shipped within the specified timeframe on the day it is placed.